Privacy Policy

Syntaxo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, syntaxo.com, or partner with us for custom web development, mobile applications, AI integration, and systems engineering.

By accessing our services or engaging in a business partnership with us, you consent to the data collection and processing practices described in this policy.

We collect information that you voluntarily provide to us, as well as metadata gathered automatically during your interactions with our online platforms.

A. Personal Information You Provide

• Identity Data: Full name, company name, job title, and professional credentials.
• Contact Data: Business email address, phone number, and physical mailing address.
• Project Specifications: Budgets, technical scopes, software design requirements, and integration details provided through our Project Planner or client onboarding forms.

B. Technical Data Collected Automatically

• Log Data: Internet Protocol (IP) addresses, browser type, operating system, pages visited, time stamps, and referral sources.
• Analytics Data: Interaction event logs, click paths, and scroll behavior gathered via standard tracking utilities.

Syntaxo processes collected data for specific, legitimate business purposes, including:

• Designing, engineering, and deploying custom software and API solutions.
• Analyzing business automation goals and configuring development proposals.
• Managing client accounts, invoices, timelines, and technical support.
• Improving website functionality, performance audits, and user experience.
• Ensuring security compliance, threat detection, and system integrity.

We use cookies and similar tracking techniques (such as beacons and local storage) to personalize your browsing experience and collect performance metrics.

You can configure your browser to reject cookies or notify you when they are set. However, some aspects of the Project Planner and interactive elements may not function correctly if cookies are completely disabled.

We may integrate third-party tools to improve our operations, analyze behavior, or process workflows. These services include:

• Cloud Infrastructure Providers: Vercel and AWS for hosting and deployment logic.
• Database and Storage: Supabase for secure data management.
• Analytics Utilities: Modern tracking platforms to audit layout performance and conversion patterns.

These third parties have their own privacy policies. We do not sell or lease personal client data to third-party brokers under any circumstances.

We implement enterprise-grade technical and organizational security measures to protect client records and proprietary software specifications. This includes end-to-end SSL/TLS encryption for all web traffic, secure API gateways, multi-factor authentication for development systems, and automated security scanning.

We retain your personal data only as long as necessary to fulfill the development contracts, satisfy legal or taxation obligations, and handle client support queries.

Project planner drafts are periodically pruned, while contract-associated specifications are securely archived or deleted upon customer request.

Syntaxo is an international engineering studio. We store and process data in secure cloud facilities located in the USA, United Kingdom, and the European Union.

Whenever we transfer personal information across jurisdictions, we apply Standard Contractual Clauses (SCCs) and comply with general international framework safeguards to preserve security.

Depending on your location (such as the UK or European Economic Area under GDPR, or California under CCPA/CPRA), you possess specific rights over your personal records:

• Right of Access: The right to request copies of your personal data.
• Right to Rectification: The right to correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): The right to request deletion of your data.
• Right to Object/Restrict: The right to limit or object to our data processing.
• Data Portability: The right to export your data in a structured machine-readable layout.

To exercise your rights, request information, or discuss our security safeguards, please reach out to our privacy compliance team directly at privacy@syntaxo.com.